What makes ZetaMatic different from other websites! Well, it’s our top-notch support policy which is customer friendly. We provide instant support for any queries of our dear customers.
Our support system comprises of 3 levels.
- Free support (for 2 hours)
- 1-year Email Support
- Premium Support
We are always aware of our customer’s requirements and queries. In case you have reports of any glitches or bugs with any of our products which you purchase, you can contact our support forum. Under the Category of Bug Fixing, you can open a new thread citing the issue.
Though we are ever-ready to take note of bug issues, we cannot really guarantee that we will fix the issue in a fixed time frame. We will keep you updated on the progress. If the issue is solved, we will notify the same over the corresponding thread.
Free Support Forum
This is a completely free and open platform where we communicate with our customers regarding product queries and complaints.
We offer free help and support for 2 hours once you’ve purchased our product. This two hour can span any time from the moment you have made the purchase. After your stipulated 2 hours is over, you will be charged for carrying out tweaks or maintaining your product.
For more details regarding an extension of maintenance contact [email protected].
Additionally, keep in mind that the open forum is constantly moderated by our team. So, stick to the guidelines and do not make any misleading or offensive posts. Otherwise, any such actions will result in a permanent ban from the forum.
1-year Email Support
The customers who have purchased our products and possess a valid license for the product, they can avail our efficient email support for 1 year from the date of purchase. This support will include bug fixes, patches, updating to new versions of the product, etc.
Within 24 hours of the query, our able customer support team will get in touch with you. The support is open Monday to Friday from 08:00 to 17:00 (GMT+5).
Personalized Premium Support
In case you want any personal attention for your queries or want some extra service from us then we are ready to talk. Shoot an email to our support team and we will discuss, quote, and implement a support plan for you.